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General Enquiries
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Office
Technical Support
When contacting Support please ensure you provide your Company Name, Contact Name, Phone Number and a brief description of your issue.
Phone
Contact Client Services
When contacting Client Services please ensure you provide your Company Name, Contact Name, Phone Number and a brief description of your query
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A Managed Service Provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems on a proactive basis, typically under a subscription model.
Traditional IT support is often reactive, addressing issues as they arise. Managed IT Services are proactive, continuously monitoring and managing your IT systems to prevent issues before they occur.
We offer a wide range of services including network monitoring, data backup and recovery, cybersecurity, cloud services, IT consulting, and help desk support.
We operate throughout the whole of the UK and can provide both remote and onsite support.
Service and Support
Our service desk operates Monday to Friday 8:00 – 17:30.
Email support@clevagroup.co.uk or call on 03333448300 option 1 to speak to an agent.
We have a team of engineers for technical issues, and a client services team who work together to ensure your account is maintained.
Our response time varies depending on the severity of the issue, but we strive to respond to all support requests within 2 hours.
Yes, as a separate service we can provide Out Of Hours Support
Technical Questions
If you can't connect to the internet, try restarting your router and modem, checking for loose cables, ensuring your device's Wi-Fi is turned on, and contacting the service desk or your internet service provider if the issue persists.
If your computer won't turn on, check the power supply, ensure all cables are connected properly, try a different power outlet, and if possible, test with a different power cord. If it still wont turn on give the service desk a call.
If you know your current password, login to portal.office.com, click on your name or initials in the top right, go to view account, password, and change your password will pop up. Make sure this a secure password, with 8 characters, 1 upper and lowercase and special character.
Yes, you can install the 3CX app on iPhone and most Android devices from the Appstore/playstore.
Although a simple answer the first step will normally be a reboot, processes and applications can crash and you may not be aware of it and a simple reboot allows for a clean boot.