Privacy Policy

This Privacy Policy applies as between you, the User of this Web Site, and ClevaGroup Ltd, the owner and provider of this Web Site. It applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Who this policy applies to

Your privacy is important to us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (collectively, “Data Protection Law”). This Privacy Policy tells you what to expect when we collect personal information. It applies to personal information we collect about:

• People who visit and use our Site
• Subscribers to ClevaGroup Services
• People who contact us
• Job applicants and our current and former employees

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

• "Cookie": means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.
• "Cookie Law": means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.
• "Personal data": means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. This definition incorporates the definitions provided in the UK GDPR.
• "We/Us/Our": means ClevaGroup Ltd, a limited company registered in England under company number 05809779, whose registered address is Unit 5, Harforde Court, John Tate Road, Hertford, SG13 7NW.

2. People who visit and use our Site

Our Site may invite you to sign up for certain features, such as newsletters, email updates, quote requests, and other interactive features. Where you provide information for these purposes, we will use your information to provide the relevant service or feature that you have requested and to manage your preferences. We may also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletters and email subscriptions. You will have the ability to unsubscribe from any repeat communications at any time.

3. Use of cookies by ClevaGroup

Our Site uses cookies. Cookies are widely used in order to make websites work more efficiently and to provide information to the owners of the site.

• Essential Cookies: Required for site functionality.
• Non-Essential Cookies: Used for analytics and personalisation, subject to user consent.

We comply with GDPR by requiring explicit consent for non-essential cookies. Users can manage their cookie preferences through the cookie settings on our Site or via their browser settings. More information about managing cookies is available at www.aboutcookies.org or www.allaboutcookies.org.

4. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Specific retention periods include:

• Contact information: Retained for active service use or until consent is withdrawn.
• Transaction data: Retained for six years for tax purposes.

5. Third-Party Processors

We ensure all third-party processors adhere to GDPR by maintaining data processing agreements. For data transfers outside the EEA, we use Standard Contractual Clauses (SCCs) or other approved mechanisms to safeguard data.

6. Data Subject Rights

Under the UK GDPR, you have the following rights:

1. The right to be informed about Our collection and use of personal data.
2. The right of access to the personal data We hold about you.
3. The right to rectification of inaccurate or incomplete data.
4. The right to erasure ("the right to be forgotten").
5. The right to restrict processing.
6. The right to data portability.
7. The right to object to processing.
8. Rights related to automated decision-making and profiling.

To exercise your rights, contact us at hello@clevagroup.co.uk. We respond to requests within 30 days.

7. Breach Notifications

In the event of a data breach, we will notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours, as required under GDPR.

8. Children’s Data

We do not knowingly collect data from children under 13 without verifiable parental consent, in compliance with GDPR.

9. Updates to Our Privacy Policy

This Privacy Policy is reviewed regularly and updated as necessary to remain compliant with legal and operational requirements. Changes will be posted on this page.

For any queries regarding this policy, contact:

• Email: hello@clevagroup.co.uk
• Address: ClevaGroup Ltd, 3 Labby Green Close, Cole Green, Hertford, SG14 2FY

‍