Guide to Fanvil phone operating
Putting the system out of office hours
Dial *642 to take the system out of office hours
Dial *641 to take system back into office hours.
This can be done on any phone.
Making Phone Calls
- Dialing Number then Opening Audio
To make a phone call, user can firstly dial a number by one of the above methods. When the dialed number is completed, user can press [Dial] button on the soft-menu, or press hand-free button to turn on the speaker or headphone, or lift the handset to call out with the current line, or user can press line key(Configured by DSS Keys) to call out with specified line.
- Opening Audio then Dialing the Number
Another alternative is the traditional way to firstly open the audio channel by lifting the handset, then turn on the hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the above methods. When completing the number dial, user can press [Dial] button or [OK] button to call out, or the number can also be dialed out automatically after timeout.
- Cancel Call
While calling the number, user can stop the audio channel by putting back the handset or pressing the hands-free button to drop the call.
Answering Calls
When there is an incoming call while the device is idle, user will see the following incoming call on the screen.
User can answer the call by lifting the handset, open headphone or speaker phone by pressing the
hands-free button, or the [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call, user should press [Reject] button.
Mute the Call
- During the conversation, press the mute button on the phone:
- the mute button on the phone will turn on the red light.
Red mute icon is displayed in the call interface, as shown in the figure:
Call Hold/Resume
The user can press the [Hold] button to maintain the current call, and this button will become the [ Resume ] button, and the user can press the "resume" button to restore the call.
DND
User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on line basis.
Enable/Disable phone all lines DND, the methods as the following:
- Phone interface: Default standby mode,
- Press [DND] button to enter the DND setting interface, select line or phone to enable DND.
- Press [DND] button to enter the DND setting interface and disable DND
Transfer Call
Blind transfer
During the call, the user presses the function menu button [Transfer] or the transfer button on the phone
, Enter the number to transfer or press the contact button or the history button to select the number, press the transfer key again or blind transfer
to a third party. After the third party rings, the phone will show that the transfer is successful and hang up.
Semi-Attended transfer
During the call, the user presses the function menu button [transfer] or the transfer button
on the phone to input the number to be transferred or press the contact button or the historical record button to select the
number, and then press the call button. When the third party is not answered, press the transfer on the call interface to make the semi-attendance transfer or press the end button to cancel the semi-attendance transfer.
Attended transfer
Attendance transfer is also known as "courtesy mode", which is to transfer the call by calling the other party and waiting for the other party to answer the call.
The same procedure to calling. In dual call mode, press the "transfer" button to transfer the first call to the second call.
